Delivery Policy

Mainland UK Delivery

Delivery Option Delivery Time Tracked Signed For Cost
UK Mainland Standard Delivery 3-5 Working Days No No FREE
UK Mainland Express Delivery (Order Before 12:30pm) 1-2 Working Days Yes Yes £6.50
UK Highlands & Islands Standard Delivery 3-5 Working Days No No FREE
UK Saturday Delivery (Order Before 12:30pm Friday) N/A Yes Yes £9.50

European Delivery Rates

Delivery Option Delivery Time Tracked Signed For Cost
European Small Item Delivery 7-14 Working Days No No £7.50
European Medium Item Delivery 7-14 Working Days No No £7.50
European Large Item Delivery 7-14 Working Days No No £15

Worldwide Delivery Rates

Delivery Option Delivery Time Tracked Signed For Cost
USA & Canada Small Item Delivery 7-14 Working Days No No £7.50
USA & Canada Medium Item Delivery 7-14 Working Days No No £7.50
USA & Canada Large Item Delivery 7-14 Working Days No No £17.50
Australia & NZ Small Item Delivery 10-18 Working Days No No £7.50
Australia & NZ Medium Item Delivery 10-18 Working Days No No £7.50
Australia & NZ Large Item Delivery 10-18 Working Days No No £17.50

Non-Mainland UK and International Delivery

We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout. Please provide a valid telephone number with your order for courier delivery. This includes a terrestrial telephone number for overseas orders.

How quickly will my order arrive?

Our aim is to dispatch all orders placed before 12 noon on the same day. Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Interlink website. You will only receive a tracking number if you have chosen Express delivery option for your order.

What days will my order be delivered on?

Our couriers deliver between 08.00 and 18.00 Monday to Friday.

Will I need to sign for my order?

If you have chosen the Express delivery option, you will have to sign for your parcel upon receipt.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons. Royal Mail standard delivery cannot be changed from your postman’s regular method of delivering to you.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 01822 613098 or email us at info@fromlucy.com.

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 01822 613098 or by email at info@fromlucy.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

Unfortunately we cannot refund your postage costs when you return an item to us unless the order is faulty or damaged. Please do not return a damaged order to us without contacting us first.