-
Free UK DeliveryOn all orders
-
Thousands of 5* reviews& happy customers
-
Books for every occasionfor all your favourite people
-
15% OFF2+ personalised books
Delivery Policy
Mainland UK Delivery
| Delivery Option | Delivery Time | Tracked | Signed For | Cost |
|---|---|---|---|---|
| UK Mainland Standard Delivery | 3-5 Working Days | No | No | FREE |
| UK Mainland Express Delivery (Order Before 12:30pm) | 1-2 Working Days | Yes | Yes | £6.50 |
| UK Highlands & Islands Standard Delivery | 3-7 Working Days | Yes | No | FREE |
| UK Saturday Delivery (Order Before 12:30pm Friday) | N/A | Yes | Yes | £9.50 |
European Delivery Rates
| Delivery Option | Delivery Time | Tracked | Signed For | Cost |
|---|---|---|---|---|
| European Small Item Delivery | 7-14 Working Days | Yes | No | £21.00 |
| European Medium Item Delivery | 7-14 Working Days | Yes | No | £21.00 |
| European Large Item Delivery | 7-14 Working Days | Yes | No | £25.00 |
Worldwide Delivery Rates
| Delivery Option | Delivery Time | Tracked | Signed For | Cost |
|---|---|---|---|---|
| USA (Books Only) - Dispatched from San Jose, California | 5-7 Working Days | Yes | No | £3.50 |
| Canada (Books Only) - Dispatched from ON | 5-7 Working Days | Yes | No | £3.50 |
| USA & Canada Small Item Delivery | 7-14 Working Days | Yes | No | £20.00 |
| USA & Canada Medium Item Delivery | 7-14 Working Days | Yes | No | £20.00 |
| USA & Canada Large Item Delivery | 7-14 Working Days | Yes | No | £25.00 |
| Australia (Books Only) - Dispatched from NSW | 5-7 Working Days | No | No | £1.50 |
| Australia Express (Books Only) - Dispatched from NSW | 3-5 Working Days | Yes | No | £8.95 |
| Australia & NZ Small Item Delivery | 10-18 Working Days | Yes | No | £20.00 |
| Australia & NZ Medium Item Delivery | 10-18 Working Days | Yes | No | £20.00 |
| Australia & NZ Large Item Delivery | 10-18 Working Days | Yes | No | £25.00 |
Non-Mainland UK and International Delivery
We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout. Please provide a valid telephone number with your order for courier delivery. This includes a terrestrial telephone number for overseas orders.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 12 noon on the same day. Personalised books will be dispatched within 3 working days. Any orders placed after that time will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Interlink website. You will only receive a tracking number if you have chosen Express delivery option for your order.
What days will my order be delivered on?
Our couriers deliver between 08.00 and 18.00 Monday to Friday.
Will I need to sign for my order?
If you have chosen the Express delivery option, you will have to sign for your parcel upon receipt.
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons. Royal Mail standard delivery cannot be changed from your postman’s regular method of delivering to you.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 01822 613098 or email us at info@fromlucy.com.
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 01822 613098 or by email at info@fromlucy.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
Unfortunately we cannot refund your postage costs when you return an item to us unless the order is faulty or damaged. Please do not return a damaged order to us without contacting us first.