We love getting customer feedback here at From Lucy...and we also love sharing it with you! Here's what some of our customers have to say about us - read their reviews and testimonials to see why we're rated 5*.

4.9/5
Rated by 1495 customers
Amazing
17th April 2025

Such a lovely experience

Bethwesley21
Excellent Quality
17th April 2025

Good value for money and easy to order and quick to come overall brilliant product

Tym.71
Great
15th April 2025

Efficient and speedy delivery

Joannabury
Perfect Present
14th April 2025

Great book and an ideal birthday present. A really nice keepsake too and suitable for all aged recipients. Ordering was easy followed by prompt delivery.

Julie
Fantastic service
11th April 2025

Arrived quickly and in good condition. Cannot fault.

She1122472
Excellent
11th April 2025

I ordered one of the personalised books and it unfortunately arrived broken. I emailed customer service and quickly got a response and a replacement on the way. It arrived and the recipient loves it

Molliewhiston
Beautiful
10th April 2025

My friend loves her day you were born frame for her new wee bundle of joy

Susanmorris83
Excellent service
03rd April 2025

Received quickly and well packaged - thanks!

Paula
Great book of memorys
30th March 2025

Excellent service, remembering all that we forget in our 60 years

Ginathomas24
If I could give 10 star I would!!!!
28th March 2025

I have shopped with these lovely people before and the books are so sweet and great quality with really calming and cute imagery. This time around royal mail lost my parcel which was a present for mothers day and Susanne in customer services managed to get my gift reprinted and sent out within two days so had a gift to give. Thankyou so much to everyone in the company that made that happen. Danny

Danny_jeffs
Quality & Excellent Service
22nd March 2025

Really impressed, great product, great quality, great price and made in Devon so you always know it will great. Thanks for an excellent shopping experience

D.brendell
Great Service
22nd March 2025

Prompt service. Arrived quickly. Cam in lovely packaging.

Susangribben80
Excellent customer service
22nd March 2025

I must confess to finding the website a little confusing, which is why I had more than one identical book in my shopping trolley. I received emails reminding me of this, but after a phone call from me it was dealt with promptly and the book was delivered within a few days.

Rockyhorrors
Beautiful!
21st March 2025

Beautiful book so happy I ordered from Lucy. Excellent customer service too

Nikkipeck9
Perfect gifts
19th March 2025

I got these as a special present for my nephew. We are his God parents and wanted to give something he can keep. Great service and speedy delivery. Will definitely order again!

Katyrogers330
Delivery
18th March 2025

Received book very quickly.

Liz
Beautiful book
17th March 2025

A gorgeous book which made the perfect gift. Wonderful service and super speedy delivery

Divinapillay
Thank you thank you thank you
14th March 2025

Fabulous quality product and 5 star customer service. 4th book purchased and super happy with it. Speedy delivery too. Thank you.

Rebecca
Excellent Service
11th March 2025

Great Communication Quick Delivery Definitely Recommend

Natalie_bunce03
Great gift
10th March 2025

This is the 11th book I have purchased since receiving one myself. A great gift and everyone I have gifted it to loved it. Good value and great to be rewarded for shopping with you 10/10

Heppy1
Good Service
10th March 2025

The service from FromLucy was fast an efficient. I will however state that if someone needs their item in good time to either select different postage or order well in advance. Due to the incompetent Royal Mail system my item took over a week to arrive.

Andie_mm
Beautiful book
06th March 2025

Love this book it’s a wonderful gift and I would highly recommend and first class service from Lucy would buy from this site again thank you so much my friend will love this gift it’s just perfect

Susanannhartshorn
Good service.
01st March 2025

Easy to order and quick to arrive.

Julie
Fabulous gift to give
28th February 2025

This is the 6th book I’ve bought as a gift for newborn babies and each recipient has loved it! I think it’s a fab Keepsake to give

Karenlj65
Very efficient
27th February 2025

We received the gift promptly and there were no issues.

Pam
Perfect
27th February 2025

Perfect as always

Claire-harrison
Good
27th February 2025

Was good

Maxwilkinson143
Reviews