We love getting customer feedback here at From Lucy...and we also love sharing it with you! Here's what some of our customers have to say about us - read their reviews and testimonials to see why we're rated 5*.
Product is lovely quality and the service was very efficient
We got brought one of these when our son was born in 2014, it is a beautiful print and we had to get one once we had our daughter recently. So happy with both prints and would order again! Thank you Lucy :)
We had this book for our son and loved it so much, we bought one for our daughter
Easy to order and a quick delivery
I got one for my oldest daughter and we gave her the box and baby tooth when she lost her first tooth. Each time she has lost another tooth she gets £1 and a special gift from the fairy. She loves it so much we needed to buy a 2nd one for my middle daughter, who found it as magical as her elder sister.
This item was purchased as a gift to new parents, they loved it!! It gave unique information about their little one that would never have been considered on the day she born. Such a beautiful keepsake
Whilst I think customer service were great it was hard to get hold of them as their hours were limited and even during those times they did not always respond to emails/facebook messages within the same day, which I think was a mistake during the busy Christmas period. However, they were great at resolving the problems when I did hear from them.
The book is lovely with beautiful illustrations and good quality paper. Unfortunately there was a mix up with the order quantity (1 book arriving instead of 3) and so I was unable to personally deliver the books to the children I wanted to give them to. However, they sent my books express to the children's houses once the mistake was realised.
I was so delighted with the picture,So were the parents of Lucy & to have it made by a Lucy for a Lucy made it even more special. I will not hesitate recommending you or your products and will definitely buy again.
Lovely book! Pricey but worth it as a one off special gift
Quick and high quality product, personalised perfectly.
A brilliant personal gift which helped make our first family Christmas magical.
Thank you so much for your help with my Christmas order. Both books arrived in time and helped make our first Christmas as a new family that bit more magical. The personalisation and quality of your books are second to none. Thank you again.
Took a little longer due to it being holiday season but overall very satisfied with purchase. The printing was amazing, just as pictured, and new born parents loved the creative book as a gift.
Thank-you so much for sending the order so quickly via fed ex. We really appreciated the fast service during such a busy time! I love the day you were born prints, they are lovely! Wonderful, quality products that I will be ordering more of in the near future! Thank-you!
Really pleased with this book. My daughter loves reading it at bedtime.
One of the pages was not printed correctly. I called FromLucy and left a message. I called them again the next day as I hadn’t heard from them. They said they’d just heard my voicemail. They apologised for the error and said they’d reprint the book and send it express delivery. I received it the next day, in time for Christmas. Excellent service.
Book arrived quickly but there was an error on one of the pages so I called them and they said they’d produce another book with the correct page and send it express delivery so I’d get it in time for Christmas. I received it the next day. Great service.
Absolutely stunning book. Brilliant quality and exactly what I was looking for. This is one of few books that actually added more that one childs name. Can’t wait to read this to my baby boys on Christmas Eve. 100% recommend and will definitely use again, thank you.
Our second purchase ... identical for each grandchild. Beautiful, boy and girl so one pale blue other pinky mauve. Excellent!
Gorgeous memory box. It was a gift for my daughter and grandchildren and they love recording their happy thoughts to look back on. Well packaged and fast delivery. All in all very happy with this product and the service.
Easy process and came really quickly in the post. I love the book and personalised envelope and can't wait to give to my niece
Easy to use website
Beautiful! My mum is going to love it xxx
Really lovely personalised book which will be read over and over and treasured forever!